Questions coaches ask before joining.
Straight answers. If something is missing, email me directly. I read every message.
Questions coaches ask before joining.
- How does the app actually work day to day?
- You post your sessions, one off or recurring, share your personal booking link, and clients book and pay in two taps on the web or in their client app. Payouts land in your bank via Stripe. You run calendar, payments, chat, and packages from the coach app on your phone.
- How do my clients book a session?
- Online or in the app. Online: they open your personal link, the one in your Instagram bio, see your open sessions on your own booking page on tremocoach.com, and pay with Apple Pay, Google Pay or card. They get an instant confirmation and a reminder before the session, and there is no account to create. In the app: they sign up once and connect to you with your code or invite link. Your open sessions and the ones you invite them to then show up in their calendar. They tap a session and pay by card or Apple Pay, or with a session credit from their subscription, and get a confirmation in the app and a reminder before the session.
- How do payouts work? Do you hold my money?
- Payments run only through Stripe, the world's leading online payment provider. Every coach creates their own Stripe Connect account: in the app, Profile → Payments (Stripe) shows you what you need and takes you through the setup step by step. It's easy. Client payments become a pending balance in your Stripe account, and Stripe pays that out to your bank account. The money never runs through tremocoach, and we never hold it. tremocoach takes no platform fee. Stripe charges 1.5% + €0.25 per payment (standard European cards).
- Is taking payments through the app safe?
- Yes. Payments run on Stripe, the same platform used by Shopify, Substack, and millions of independent businesses worldwide. We never touch or hold your money. Payments go to your own Stripe Connect account, and from there Stripe pays the balance out to your own bank account, automatically on a rolling daily schedule. Your clients' card details are handled by Stripe, never stored by us.
- Can I run group sessions without refund chaos?
- Yes. That is the live gate. Set a minimum, collect sign-ups without charging anyone, approve who is in, then go live and cards charge. No collecting then refunding when the numbers come in light.
- What is different between the coach experience and the client experience?
- Each app is built for its side: one for the best coach experience, one for the best client experience. So they look different and have different features. In the coach app you run your business: post sessions, manage clients, see revenue, message people. In the client app your clients book, pay, chat with you and get reminders. Only the coach pays for a tremocoach plan.
- Do my clients have to download the app to book?
- No. On the web they book and pay from your link, with no download and no account. For regular clients the app is much easier: everything is in one place, they pay and chat with you in the app, they can buy a subscription that gives them session credits, and recurring sessions are easier to plan.
- Which countries and currencies are supported?
- Stripe handles the payment methods. tremocoach currently supports five currencies: euro, US dollar, British pound, Czech koruna and Polish złoty, with more to come.
- What languages does the app support?
- The app is in English for now. German and Czech are coming soon, and more European languages are planned.
- Can I migrate my existing clients and bookings from WhatsApp or Calendly?
- You do not need to. Start fresh from your next session: post it, share your link, and clients book straight in on the web or in the app. For the clients you already have, the mass invite in onboarding sends your invite straight to them in the messaging app they already use (WhatsApp, Messages or any other), with a link to connect. You can also share your personal code or link with anyone at any time: that is a separate, easy feature in the app. Once they join, you can chat and track their package credits without adding anyone by hand.
- How do I contact support?
- Email me at tremo.coaching@gmail.com. During this early phase you are talking to me directly, not a ticket queue. I usually reply within a few hours, and always within one business day.
Still have a question?
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