tremocoach

Client Terms of Service

These Client Terms ("Client Terms") govern the relationship between Mucha Solutions UG (haftungsbeschränkt), Zwillingstrasse 4, 80807 München, Germany, Amtsgericht München HRB 315278, represented by the Geschäftsführer Adrian Malucha ("Tremo", "we", "us") and any person who registers on the Tremo app or tremocoach.com as a Client.

These are a separate document from the Coach Terms. A Coach who also books sessions as a client is bound by both, in their respective role.

Last updated: 16 August 2026
Contract language: English. A German translation is provided for information only; the English version prevails (§ 15).

1. Scope and definitions

1.1 These Client Terms apply to the contract between Tremo and the Client regarding use of the platform.

1.2 They do not govern the coaching contract between the Client and the Coach. That contract is concluded directly between those two parties (§ 4). The Coach's own terms, prices, and cancellation policy apply to it.

1.3 Definitions:

  • Platform — the Tremo mobile app and tremocoach.com.
  • Coach — a user who offers coaching services to Clients via the Platform.
  • Client — a user who books coaching services from a Coach.
  • Session — a coaching appointment created by a Coach on the Platform.
  • Plan — a recurring arrangement offered by a Coach that includes a number of Sessions per billing period.

1.4 Our Privacy Policy, Imprint, Right of Withdrawal — Tremo Account and Right of Withdrawal — Bookings and Purchases from Coaches form part of the information provided with these Client Terms.

1.5 Deviating terms of the Client do not apply unless we have agreed to them in text form.

2. Eligibility

2.1 Client accounts may only be created by persons who have reached the age of 18 and have full legal capacity.

2.2 Where a Session is booked for a minor, it must be booked by a parent or legal guardian, who is then the Client and contractual partner of the Coach. The guardian is treated as the Client in all Platform records. Where the athlete attending the Session is under 16, the guardian's consent under Art. 8(1) GDPR is also required (Privacy Policy § 10).

2.3 You are responsible for the accuracy of the account information you provide and for keeping your login credentials confidential.

3. Use of the Platform — free of charge

3.1 Use of the Platform as a Client is currently free of charge. You pay only the price agreed with your Coach for the Sessions or Plans you book.

3.2 The contract between you and Tremo about use of the Platform is concluded when you complete registration.

3.3 There is no entitlement to permanent free use. If Tremo introduces paid Client functions, they will be offered separately and only take effect with your express consent.

4. Tremo's role — what we do and do not do

4.1 Tremo provides a technical platform for scheduling, booking, communication, and payment initiation.

4.2 The coaching contract is concluded exclusively between you and the Coach. Tremo is not a party to it, does not act as the Coach's representative, and does not resell coaching services. Tremo is authorised by each Coach only to receive contractual declarations on the Coach's behalf (CLIENT_WITHDRAWAL.md § 2.2); this does not make Tremo a party to the contract.

4.3 Tremo does not owe you any coaching service and gives no guarantee as to the availability, quality, suitability, or outcome of any Session.

4.4 Tremo does not set, recommend, or control Coach prices, cancellation policies, or Session content.

4.5 Tremo does not check Coaches' qualifications, certifications, insurance, permits, or criminal records, and does not endorse any Coach. Statements on a Coach profile — including the Coach's declaration of whether they act commercially or privately (§ 2.2 of the Coach Terms) — are the Coach's own statements and are not verified by Tremo.

4.6 Claims arising from a Session — including cancellation, refund, poor performance, or injury — are directed at the Coach, not at Tremo. We may provide records held on the Platform but do not arbitrate disputes.

5. Booking a Session

5.1 Coach profiles and Session listings on the Platform are not binding offers. They are an invitation to book.

5.2 By confirming a booking you make a binding offer to the Coach. The coaching contract comes into effect when the Coach accepts the booking or the booking is automatically confirmed on the Platform.

5.3 The details shown at the time of booking — price, date, duration, location, and the Coach's cancellation policy — are the content of that contract.

5.4 You are responsible for arriving at the agreed location and time and for following the Coach's safety instructions.

5.5 Health. You confirm that you are physically fit for the booked activity and will inform your Coach of relevant health limitations. Coaching sessions are physical training and carry an inherent risk of injury. Tremo gives no medical advice and does not assess your fitness to train. This clause allocates risk in relation to Tremo only; it is not a waiver of any claim you may have against your Coach.

6. Prices, payment, and refunds

6.1 The price for a Session or Plan is set by the Coach and shown before you confirm the booking. Where the Coach is subject to VAT, prices are stated inclusive of VAT.

6.2 Card payments are processed via Stripe Connect using Direct Charges and are made directly to the Coach's Stripe account. The Coach is the merchant of record. Tremo does not receive, hold, or forward your payment and is not a payment service provider.

6.3 Some Coaches offer Sessions marked "free" or "cash". Cash Sessions are settled directly with the Coach off-platform; Tremo has no record of and no involvement in that payment.

6.4 Refunds are made by the Coach from the Coach's Stripe account. Where the Coach cancels a paid Session, the payment is refunded or the included Sessions are returned to your Plan balance.

6.5 Cancellation by you is governed by the Coach's cancellation and no-show policy as communicated before booking. Where the Coach has not set a different window, a booking may be cancelled with a full refund up to 24 hours before the Session starts. Tremo does not decide whether a cancellation is timely.

6.6 Plans. Where you purchase a Plan, the number of included Sessions, the billing period, and the renewal and cancellation terms shown at purchase apply. The Coach is your contractual partner for the Plan. A Plan may be cancelled at any time with effect from the end of the current billing period.

6.7 Payment disputes and chargebacks concerning a payment to a Coach are settled between you, the Coach, and Stripe.

7. Right of withdrawal

7.1 Towards Tremo. Registration on the Platform is free of charge. A statutory right of withdrawal in relation to Tremo therefore has no practical financial effect; a contractual right of withdrawal is nevertheless granted in Right of Withdrawal — Tremo Account. You may also delete your account at any time (§ 11).

7.2 Towards the Coach. Where you book a Session, purchase a Plan, or buy digital content as a consumer from a Coach who acts as a trader, a statutory right of withdrawal may apply in relation to the Coach. The applicable rules, the exclusions, and the model instruction and withdrawal form are set out in Right of Withdrawal — Bookings and Purchases from Coaches, which Tremo makes available on the Coach's behalf.

7.3 In particular, a right of withdrawal is excluded for Sessions with a specific date and time (§ 312g Abs. 2 Nr. 9 BGB), while Plans and separately sold digital content carry a full 14-day right of withdrawal. See CLIENT_WITHDRAWAL.md §§ 3–5.

7.4 Withdrawal declarations may be sent to the Coach or, with the same effect, to Mucha Solutions UG (haftungsbeschränkt) at the address in the Imprint, which is authorised to receive them on the Coach's behalf. Reimbursement is owed and made by the Coach.

8. Your obligations and acceptable use

You must not:

  • use the Platform unlawfully or to harass, abuse, endanger, or defame others;
  • provide false identity or contact information;
  • upload content that infringes third-party rights or is illegal;
  • attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform;
  • arrange payment outside the Platform for Sessions booked through it in order to circumvent its payment flows;
  • use Coach contact data obtained through the Platform for unrelated marketing.

We may restrict, suspend, or terminate accounts that breach these Client Terms.

9. Content, reviews, and communication

9.1 You are responsible for the content you submit through the Platform, including messages to Coaches and any review or feedback.

9.2 Where you publish a review, it must be factually accurate and based on a Session you actually booked.

9.3 You grant Tremo a simple, non-exclusive right to display content you publish on the Platform for the purpose of operating it. This right ends when the content is deleted, except where retention is required by law.

9.4 We may remove content that breaches § 8 or § 9.

10. Your data

10.1 How we process your personal data is described in the Privacy Policy.

10.2 Your Coach creates and stores training records, notes, and documents about you within the Platform. For that data the Coach is the controller and Tremo acts as processor on the Coach's behalf, under the data processing agreement referred to in Coach Terms § 9.1. Requests concerning that data are directed to your Coach.

10.3 Tremo is controller for the account, booking, and platform data required to operate the Platform. The same allocation of roles is described in Privacy Policy § 1.

11. Term and termination

11.1 The contract runs for an indefinite period. You may terminate at any time by deleting your account.

11.2 We may terminate with 30 days' notice, or without notice for a material breach of these Client Terms or where required by law.

11.3 Termination of your Platform account does not affect Sessions or Plans already booked with a Coach. Claims arising from them remain between you and the Coach.

11.4 We retain records where retention is required by law.

12. Availability and development stage

12.1 We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation.

12.2 The Platform is under active development. Features may change, be added, or be removed. Where a change materially affects your use, we will give reasonable notice.

12.3 We recommend keeping your own records of bookings and payments.

13. Liability

13.1 Tremo is liable without limitation for intent and gross negligence, and for injury to life, body, or health.

13.2 For slight negligence, Tremo is liable only for breach of a material contractual obligation — an obligation whose fulfilment makes proper performance of the contract possible and on whose observance you may reasonably rely — and limited to the foreseeable damage typical for this type of contract.

13.3 Tremo is not liable for the performance, conduct, or omissions of a Coach, for the quality or safety of a Session, or for injury sustained during a Session.

13.4 Liability under the Produkthaftungsgesetz remains unaffected.

14. Changes to these Client Terms

14.1 We may amend these Client Terms. We will notify you at least 30 days before the change takes effect, by email or in-app notice, and will indicate what has changed.

14.2 If you do not object before the effective date, the amended terms are deemed accepted. We will point this out in the notice, together with your right to object. If you object, either party may terminate under § 11.

15. Language, applicable law, and disputes

15.1 The contract language is English. A German translation is provided for information only; in the event of a discrepancy the English version prevails, except where mandatory law requires otherwise.

15.2 These Client Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods.

15.3 Where you act as a consumer, mandatory consumer-protection provisions of the country in which you have your habitual residence remain unaffected.

15.4 Tremo is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

15.5 No place-of-jurisdiction agreement is made; § 38 ZPO is only effective between merchants and Clients are consumers.

Operator: Mucha Solutions UG (haftungsbeschränkt) · Zwillingstrasse 4, 80807 München, Germany · Amtsgericht München HRB 315278 · Geschäftsführer: Adrian Malucha · muchasolutions.info@gmail.com · +420 601 359 752. "Tremo" is a brand of Mucha Solutions UG and not a separate legal entity.