Coach Terms of Service

These Coach Terms ("Coach Terms") govern the relationship between Mucha Solutions UG (haftungsbeschränkt), Zwillingstrasse 4, 80807 München, Germany, Amtsgericht München HRB 315278, represented by the Geschäftsführer Adrian Malucha ("Tremo", "we", "us") and any person who registers on the Tremo app or tremocoach.com as a Coach.

These are a separate document from the Client Terms. A Coach who also books sessions as a client is bound by both, in their respective role.

Last updated: 1 September 2026
Contract language: English. A German translation is provided for information only; the English version prevails (§ 15).

1. Scope and definitions

1.1 These Coach Terms apply to the contract between Tremo and the Coach regarding use of the platform.

1.2 They do not govern the contract between the Coach and their Clients. That contract is concluded directly between those two parties (§ 4).

1.3 Definitions:

Platform — the Tremo mobile app and tremocoach.com.
Coach — a user who offers coaching services to Clients via the Platform.
Client — a user who books coaching services from a Coach.
Session — a coaching appointment created by a Coach on the Platform.
Connected Account — the Coach's Stripe account created through Stripe Connect.

1.4 Our Privacy Policy and Imprint form part of the information provided with these Coach Terms.

2. Eligibility and Coach status

2.1 Minimum age. Coach accounts may only be created by persons who have reached the age of 18 and have full legal capacity.

2.2 Declaration of status. On registration you must declare whether you offer Sessions

(a) in the exercise of an independent professional or commercial activity (trader, § 14 BGB), or
(b) privately and non-commercially (§ 13 BGB).

You must keep this declaration current and update it without undue delay if your status changes. You are responsible for the accuracy of the declaration. The declaration is shown on your Coach profile and determines which consumer-protection rules apply to your contracts with Clients (see Right of Withdrawal — Bookings and Purchases from Coaches, § 1.3). Tremo does not verify the declaration and does not require proof of trade registration.

2.3 Your own permits and obligations. You are solely responsible for:

any trade registration (Gewerbeanmeldung), professional licence, or permit required for your activity;
your qualifications and any certification you claim on your profile;
liability and accident insurance appropriate to the sport you coach;
health, safety, and — where you train minors — youth protection obligations at the training location;
your own tax obligations (§ 8).

2.4 Tremo does not check qualifications, insurance, or criminal records, and does not endorse any Coach. The same disclosure is made to Clients in Client Terms § 4.5.

3. Account, onboarding, and platform access

3.1 You register with a valid email address and complete your profile. You are responsible for the accuracy of the information you publish, including prices, session descriptions, and locations.

3.2 To offer paid Sessions you must complete Stripe Connect onboarding and maintain an active Connected Account. Sessions marked "free" or "cash" do not require this.

3.3 Clients connect to you via your referral code. You decide which Clients you accept.

3.4 You are responsible for the content you publish on the Platform and for messages you send to Clients through it.

4. Tremo's role — what we do and do not do

4.1 Tremo provides a technical platform for scheduling, booking, communication, and payment initiation.

4.2 The coaching contract is concluded exclusively between you and your Client. Tremo is not a party to it, does not act as your representative, and does not resell your services. The limited authority granted under § 6.6 does not change this.

4.3 Tremo does not owe your Clients any coaching service and gives no guarantee as to the availability, quality, or outcome of your Sessions.

4.4 Tremo does not set, recommend, or control your prices, your cancellation policy, or the content of your Sessions.

4.5 Disputes between you and a Client about a Session are settled between you and the Client. Tremo may provide records held on the Platform but does not arbitrate.

5. Payments (Stripe Direct Charges)

5.1 Payments from Clients are processed via Stripe Connect using Direct Charges. The payment is made directly to your Connected Account. You are the merchant of record for that transaction.

5.2 By activating payments you additionally enter into the Stripe Connected Account Agreement directly with Stripe. Payout timing, reserves, holds, verification requirements, and account restrictions are governed by Stripe, not by Tremo.

5.3 Refunds. Refunds are funded from your Connected Account balance. Where the Platform triggers a refund on your behalf — for example when you cancel a paid Session (§ 6.2) — the amount is debited from your balance. If your balance is insufficient, Stripe may recover the amount from your bank account under the Stripe agreement.

5.4 Chargebacks. Chargebacks, disputes, and reversals relating to payments made to your Connected Account are borne by you, including any Stripe dispute fees. Tremo does not assume liability for them.

5.5 Negative balances. You are responsible for settling any negative balance on your Connected Account.

5.6 Tremo does not hold Client funds and does not act as a payment service provider.

5.7 Withdrawal and recovery of refunds. Where a Client validly withdraws from a contract with you, or is otherwise entitled to reimbursement, you owe the reimbursement to the Client directly and must make it within the statutory period. Where funds have already been paid out to you, Tremo may reverse the transaction via Stripe, debit your Connected Account balance, or recover the amount from you where Tremo has advanced it.

6. Your obligations towards Clients

6.1 Consumer information. Where your Clients are consumers, statutory information duties apply to you, not to Tremo. In particular you must state prices inclusive of VAT where applicable, state your cancellation terms clearly, and — where a statutory right of withdrawal exists — provide a valid withdrawal instruction. Tremo makes the standard instruction in CLIENT_WITHDRAWAL.md available on your behalf; this does not relieve you of responsibility for the accuracy of your own particulars (prices, cancellation window, service description).

6.2 Cancellation by you. If you cancel a paid Session, the Client's payment is refunded via Stripe, or any included sessions from a plan are returned to the Client's balance.

6.3 Cancellation by the Client. You set your own cancellation window and no-show policy and must communicate it to Clients before booking through the cancellation-policy field on your Coach profile. Where you have not set a window, the default stated to Clients applies: cancellation with full refund up to 24 hours before the Session starts.

6.4 Plans. If you offer recurring plans that include a number of Sessions per billing period, the plan terms shown at purchase are binding on you. You must honour Sessions included in an active plan.

6.5 You must not use the Platform to collect payments unrelated to genuine coaching services.

6.6 Authority to receive declarations. You authorise Mucha Solutions UG (haftungsbeschränkt) to receive withdrawal declarations, cancellations, and other contractual notices from Clients on your behalf, and to forward them to you without undue delay. Tremo does not thereby become a party to the Coach–Client contract and does not become the debtor of any reimbursement owed to the Client.

6.7 Electronic withdrawal function (§ 356a BGB). Where you have declared trader status under § 2.2, § 356a BGB requires you to provide Clients with an electronic withdrawal function on the online interface through which the contract was concluded. You instruct and authorise Mucha Solutions UG (haftungsbeschränkt) to discharge that duty on your behalf, and Mucha Solutions UG undertakes to you to do so, by:

(a) operating a withdrawal function at https://tremocoach.com/widerruf and in the Tremo app that meets the requirements of § 356a Abs. 1 to 3 BGB;

(b) sending the acknowledgement of receipt required by § 356a Abs. 4 BGB in your name, on a durable medium, without undue delay, stating the content of the declaration and the date and time of its receipt; and

You must not present Clients with a competing or contradictory withdrawal route for contracts concluded through the Platform. Tremo does not thereby become a party to the Coach–Client contract, does not assess whether a withdrawal is effective, and does not become the debtor of any reimbursement. If you cease to use the Platform, this authority continues for contracts concluded through the Platform until the withdrawal period for each of them has expired.

7. Platform fees and Coach plans

7.1 Coach plans. Tremo offers three Coach plans. They differ only in the number of Clients you may have connected at the same time; the features available to you are the same on every plan. Client payments are not reduced by any Tremo commission — the platform fee is 0% on every plan.

Starter — up to 5 connected Clients, €0.
Growth — up to 12 connected Clients, €29 per month, billed by Apple.
MAX — unlimited connected Clients, €54 per month, billed by Apple.

Growth and MAX are sold only as in-app purchases through the Apple App Store. Starter is an app-side entitlement, not an App Store product, and requires no purchase. Displayed prices are the German list prices; the amount Apple charges you is the localised price shown in the App Store at the time of purchase.

Free trial. Where a free trial period is offered for Growth or MAX, the App Store states its length and the price payable afterwards before you confirm the purchase. The subscription converts automatically into a paid subscription at the end of the trial unless you cancel it with Apple before then (§ 7.3). Eligibility for a trial is determined by Apple per Apple account.

7.2 Changes. Tremo may change plan prices, client limits, or which plans are offered, with at least 30 days' notice by email or in-app notice. If you do not accept the change, you may terminate under § 12 before it takes effect. An Apple-billed subscription you already hold continues until you cancel it with Apple (§ 7.3) or the current period ends.

7.3 Apple billing and cancellation. Where you subscribe to Growth or MAX through the Apple App Store, billing, renewal, and cancellation are handled by Apple under your Apple account and Apple's own terms. The subscription renews automatically for further periods until it is cancelled. Only Apple can process a cancellation: you must cancel through your Apple subscription settings, and Tremo can neither cancel nor refund an Apple-billed subscription. Any refund request is decided by Apple. Deleting your Tremo account does not cancel an Apple subscription (§ 12.1). The Platform links to Apple's subscription settings for convenience only. The same allocation is stated in Right of Withdrawal — Tremo Account § 3.1.

7.4 Client limits. Connecting a Client is never blocked, and exceeding your plan's client limit never disconnects a Client, never triggers an automatic charge, and never moves you to a higher plan automatically. If you remain above your plan's limit for more than 7 days, you can no longer create new Sessions, payment requests, or plans until you either move to a higher plan or reduce your connected Clients to within the limit. Sessions, payments, and plans already created are unaffected, and your Clients keep access.

7.5 Stripe's own processing fees are deducted by Stripe from your payouts and are not a Tremo fee.

8. Taxes and platform reporting obligations

8.1 You are solely responsible for declaring and paying tax on your coaching income, including VAT where applicable.

8.2 Reporting obligation. Tremo is subject to reporting obligations for platform operators (Plattformen-Steuertransparenzgesetz / DAC7). You are required to provide and keep current the information we need for this, including your full name or company name, address, date of birth or company registration number, and your tax identification number and country of tax residence.

8.3 Where you do not provide this information despite reminders, we may restrict payment functions on your account until the information is supplied.

8.4 We will inform you of the data reported about you.

9. Client data and confidentiality

9.1 Client notes, documents, and training records you create about your Clients are processed by Tremo on your behalf. A separate data processing agreement (AVV / DPA) applies to that processing and forms an annex to these Coach Terms. The same allocation of roles is described in Privacy Policy § 1 and Client Terms § 10.

9.2 You may use Client data obtained through the Platform only for the purpose of delivering your coaching services and must comply with the GDPR in your own use of it.

9.3 You must not export Client contact data for unrelated marketing.

9.4 Consent records. You acknowledge that consent records captured at checkout — in particular a Client's express request that performance begin during the withdrawal period and the acknowledgement of loss of the withdrawal right (CLIENT_WITHDRAWAL.md §§ 4.4, 5.2) — are captured and held by Tremo and made available to you on request.

10. Acceptable use

You must not:

use the Platform unlawfully or to harass, abuse, or endanger others;
upload content that infringes third-party rights or is illegal;
misrepresent your qualifications, identity, or status under § 2.2;
attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform;
circumvent the Platform's payment flows for Sessions arranged through it.

We may restrict, suspend, or terminate accounts that breach these Coach Terms.

11. Availability and development stage

11.1 We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation.

11.2 The Platform is under active development. Features may change, be added, or be removed. Where a change materially affects your use, we will give reasonable notice.

11.3 We recommend keeping your own records of bookings and payments.

12. Term and termination

12.1 The contract runs for an indefinite period. You may terminate at any time by deleting your account. Deleting your Tremo account does not cancel a subscription billed by Apple — you must cancel that separately in your Apple subscription settings (§ 7.3).

12.2 We may terminate with 30 days' notice, or without notice for a material breach of these Coach Terms or where required by law.

12.3 Termination does not affect Sessions already booked and paid for. You remain responsible for delivering or refunding them.

12.4 On termination, your Connected Account relationship with Stripe and any obligations arising from it remain unaffected.

12.5 We retain records where retention is required by law (including under § 8).

13. Liability

13.1 Tremo is liable without limitation for intent and gross negligence, and for injury to life, body, or health.

13.2 For slight negligence, Tremo is liable only for breach of a material contractual obligation — an obligation whose fulfilment makes proper performance of the contract possible and on whose observance you may reasonably rely — and limited to the foreseeable damage typical for this type of contract.

13.3 Tremo is not liable for loss of profit, missed bookings, or claims raised by your Clients against you.

13.4 Liability under the Produkthaftungsgesetz remains unaffected.

13.5 Indemnity. You indemnify Tremo against third-party claims arising from your coaching activity, your published content, or your breach of § 2.2, § 2.3 or § 6, unless you are not responsible for the breach.

14. Changes to these Coach Terms

14.1 We may amend these Coach Terms. We will notify you at least 30 days before the change takes effect, by email or in-app notice, and will indicate what has changed.

14.2 If you do not object before the effective date, the amended terms are deemed accepted. We will point this out in the notice. If you object, either party may terminate under § 12.

15. Language, applicable law, and disputes

15.1 The contract language is English. A German translation is provided for information only; in the event of a discrepancy the English version prevails, except where mandatory law requires otherwise.

15.2 These Coach Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods.

15.3 Where you act as a consumer, mandatory consumer-protection provisions of your country of residence remain unaffected.

15.4 Tremo is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

15.5 No place-of-jurisdiction agreement is made. A Gerichtsstandsvereinbarung under § 38 ZPO is only effective between merchants, and Coach accounts are not restricted to Kaufleute.

Operator: Mucha Solutions UG (haftungsbeschränkt) · Zwillingstrasse 4, 80807 München, Germany · Amtsgericht München HRB 315278 · Geschäftsführer: Adrian Malucha · muchasolutions.info@gmail.com · +420 601 359 752. "Tremo" is a brand of Mucha Solutions UG and not a separate legal entity.