Right of Withdrawal — Bookings and Purchases from Coaches

This document concerns contracts you conclude with a Coach through the Tremo platform. It is provided by Mucha Solutions UG (haftungsbeschränkt), operator of Tremo, in fulfilment of its duties as an online marketplace operator (§ 312l BGB).

Last updated: 16 August 2026
Contract language: English. A German translation is provided for information only; where a contract is concluded in German, the German-language version applies to that contract. The exception is the withdrawal instruction and the model form: for a German-language contract the binding text is the verbatim German statutory wording in de/CLIENT_WITHDRAWAL_DE.md §§ 6–7, rendered per Coach from de/WIDERRUFSBELEHRUNG_MUSTER_DE.md. The English §§ 6–7 below are a translation of that wording.

1. Who your contract is with

1.1 Tremo is a technical platform. When you book a Session, purchase a plan, or buy a document, the contract is concluded directly between you and the Coach. Tremo is not a party to it, is not the seller, and does not provide the coaching service.

1.2 Payment is made directly to the Coach's own payment account (Stripe Connect, Direct Charges). Tremo does not receive, hold, or forward your money.

1.3 Whether you have a statutory right of withdrawal depends on the status of your Coach:

1.4 Each Coach declares their status on registration (Coach Terms § 2.2) and the declared status is shown on the Coach's profile in the app. Tremo does not verify it and relies on the Coach's own declaration.

1.5 Where the Coach acts as a trader, statutory information duties — prices including VAT, cancellation terms, and this withdrawal instruction — are owed by the Coach. Tremo makes this document available on the Coach's behalf and is not responsible for the accuracy of the Coach's own particulars.

2. Where to send a withdrawal

2.1 A withdrawal must be declared to the Coach. The Coach's contact details are shown on the Coach's profile in the app.

2.2 Receiving agent. Mucha Solutions UG (haftungsbeschränkt) is authorised by each Coach (Coach Terms § 6.6) to receive withdrawal declarations on the Coach's behalf. A withdrawal sent to the address in § 2.3 is therefore effective on receipt, and is forwarded to the Coach without undue delay. This does not make Tremo a party to your contract with the Coach and does not make Tremo liable for repayment — reimbursement is owed and made by the Coach (Coach Terms § 5.7).

2.3 Declarations may be addressed to:

Mucha Solutions UG (haftungsbeschränkt)
Zwillingstrasse 4
80807 München, Germany
Email: muchasolutions.info@gmail.com
Telephone: +420 601 359 752

3. Sessions with a fixed date and time

3.1 Where you book an individual or group Session that takes place at a specific date and time, there is no right of withdrawal.

3.2 This follows from § 312g Abs. 2 Nr. 9 BGB: contracts for services in connection with leisure activities are excluded from the right of withdrawal where the contract provides for a specific date or period of performance.

3.3 Your Coach's own cancellation policy applies instead. Unless the Coach has set a different window, a booking can be cancelled with a full refund up to 24 hours before the Session starts. The applicable window is shown on your booking confirmation.

4. Plans and included sessions

4.1 A plan is a recurring purchase from a Coach that runs for 30 days, renews automatically, and includes a number of Sessions per period.

4.2 A plan does not provide for a specific date of performance. The exclusion in § 3 therefore does not apply. You have a full 14-day right of withdrawal for the initial purchase of a plan, running from the day the contract is concluded.

4.3 Renewals. Automatic renewal of an existing plan does not start a new withdrawal period.

4.4 If you use Sessions during the withdrawal period. Where you expressly request that the plan begin before the 14 days expire, and you are informed of the consequence, you owe the Coach a proportionate amount for what has already been provided up to the point of withdrawal. Where the plan has been fully performed with your prior express consent and your acknowledgement that you lose the right of withdrawal upon full performance, the right of withdrawal expires (§ 356 Abs. 4 BGB). Both declarations are obtained at plan checkout, recorded on the purchase, and repeated in your confirmation email.

4.5 Cancellation, as distinct from withdrawal. Independently of § 4.2, you may cancel a plan at any time with effect from the end of the current 30-day period. No notice period applies. Cancellation is available at any time through the cancellation function in the app (§ 312k BGB).

4.6 Included Sessions expire at the end of each 30-day period and do not carry over.

5. Documents and other digital content

5.1 Where a Coach sells you a document or other digital content (training plan, programme, PDF, video), you have a 14-day right of withdrawal from the day the contract is concluded.

5.2 The right of withdrawal expires where the Coach has begun performance and you have (a) expressly consented to performance beginning before the withdrawal period expires, and (b) confirmed your acknowledgement that you thereby lose your right of withdrawal (§ 356 Abs. 5 BGB). Both declarations are obtained at the point the document is unlocked and recorded on the purchase.

5.3 Where a document is included as part of a coaching Session or plan rather than sold separately, the rules for that Session or plan apply.

6. Model instruction

Applies where you have a right of withdrawal under § 4 or § 5. It does not apply to Sessions with a fixed date and time (§ 3).

6.1 Why the instruction is generated per Coach. The trader, and therefore your counterparty, is the individual Coach — not Tremo. The German statutory model instruction (Anlage 1 to Art. 246a § 1 Abs. 2 Satz 2 EGBGB) is written for a single trader and refers to that trader in the first person ("us", "we"). It carries a statutory presumption of validity only if reproduced verbatim, which a single generic text on a marketplace can never achieve. The instruction that applies to your contract is therefore generated for the specific Coach, carrying that Coach's name, address, telephone number and email address, and is shown to you at checkout and sent to you by email after the contract is concluded. The text below shows that instruction with placeholders; the template and the rules for filling it are in WIDERRUFSBELEHRUNG_MUSTER_DE.md.

6.2 "We" and "us" in the box below mean the Coach. For Tremo's role, see § 6.4 below the box.

6.3 Wording. For plans (§ 4) the final paragraph applies. For documents and other digital content (§ 5) the final paragraph is omitted, because the statutory model provides for proportionate payment in respect of services only.

6.3a Online withdrawal (§ 356a BGB). The paragraph on the online withdrawal function is part of the statutory model (Gestaltungshinweis 3 of Anlage 1 as in force since 19 June 2026). The paragraph above is an English translation; the binding German wording is in CLIENT_WITHDRAWAL_DE.md § 6. You may declare your withdrawal directly through the withdrawal function at https://tremocoach.com/widerruf. A withdrawal is deemed to have reached the Coach within the period if you send it through that function before the period expires (§ 356a Abs. 5 BGB). You will receive an acknowledgement of receipt without undue delay on a durable medium, through the means of communication you specify. It confirms receipt only — whether the withdrawal is effective and how far it extends is assessed afterwards.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us ([Coach's name], [Coach's address], telephone [Coach's telephone number], email [Coach's email address]) by means of a clear statement (for example, a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You can also exercise your right of withdrawal online at https://tremocoach.com/widerruf. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (for example by email) without undue delay, containing information on the content of the withdrawal declaration and the date and time of its receipt.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

6.4 Additional note from Tremo — not part of the statutory instruction. You do not have to address your withdrawal to the Coach yourself if that is inconvenient. Mucha Solutions UG (haftungsbeschränkt) is authorised by every Coach to receive withdrawal declarations with effect for and against that Coach (Coach Terms § 6.6). A withdrawal sent to the address below is therefore effective on receipt by us and meets the deadline; we forward it to the Coach without undue delay.

Mucha Solutions UG (haftungsbeschränkt)
Zwillingstrasse 4
80807 München, Germany
Email: muchasolutions.info@gmail.com
Telephone: +420 601 359 752

This does not make Tremo a party to your contract and Tremo does not owe the reimbursement — the Coach owes and makes it (Coach Terms § 5.7).

6.5 Who operates the withdrawal function — also not part of the statutory instruction. The duty under § 356a BGB falls on the Coach as trader. Mucha Solutions UG provides the withdrawal function at https://tremocoach.com/widerruf on behalf of and in the name of each Coach, and sends the acknowledgement of receipt in that Coach's name (Coach Terms §§ 6.6, 6.7). This too does not make Tremo a party to your contract.

7. Model withdrawal form

This is the statutory form (Anlage 2 to Art. 246a § 1 Abs. 2 Satz 1 Nr. 1 and § 2 Abs. 2 Nr. 2 EGBGB). The trader's details are inserted per Coach. You may also send it to the address in § 6.4.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To [Coach's name], [Coach's address], [Coach's email address]:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

8. Corresponding provisions in the Coach Terms

The provisions this document relies on are contained in the Coach Terms:

Platform operator: Mucha Solutions UG (haftungsbeschränkt) · Zwillingstrasse 4, 80807 München, Germany · Amtsgericht München HRB 315278 · Geschäftsführer: Adrian Malucha · muchasolutions.info@gmail.com · +420 601 359 752. "Tremo" is a brand of Mucha Solutions UG and not a separate legal entity.